Privacy Policy applicable to information we collect from our non-online customers in the United Kingdom, Ireland and Germany:

Introduction

This Privacy Policy explains the privacy practices of Enterprise Rent A Car UK Limited, ERAC Ireland Limited and Enterprise Autovermietung Deutschland GmbH. In this Privacy Policy, "Enterprise", "we" and "our" collectively refer to the various divisions and affiliates of Enterprise Rent A Car UK Limited, ERAC Ireland Limited and Enterprise Autovermietung Deutschland GmbH. Our Privacy Policy may be amended from time to time, so we encourage you to periodically check this page for information related to offline practices in the United Kingdom, Ireland and Germany. Printed copies of our current Privacy Policy are also available at all Enterprise locations in the U.K. and Ireland.

For privacy practices not covered by this policy, please select from the following options:

• Online information practices in Germany, Learn More.
  
  
• Online information practices in Ireland and the United Kingdom (Learn More), Canada (Learn More), and the United States (Learn More).
  
  
• Privacy practices in Canada for information collected from sources other than enterprise.com or other websites owned and operated by Enterprise. Learn More.
  
  

Collection of Information

We collect personal information from you when you provide it to us in connection with a rental transaction, contact us for information and/or participate in our customer satisfaction surveys. In connection with these activities, we may collect personal information that includes your name, physical address, email address, telephone number, date of birth, driver's license number and expiration date and credit card number and expiration date. We may verify your personal, driving and credit information through credit and other agencies and other sources.

Use of Information

We may process your information in the European Union and/or the United States. We may process it for any of the following purposes: (1) to fulfill your requests for our services; (2) to service your account; (3) to respond to your questions; (4) to send you information and promotional materials and offers from us (unless you direct us not to); (5) to assist us in providing better services (for example, we may contact you to assess the quality of the services you have received from us); and (6) to compile statistics and analysis, for internal use only, about our customers' use of our services.

If you would prefer not to receive marketing materials from us, please follow the instructions under "Access to Your Information," below.

Access to Your Information

You may access the personal information you provide to us, correct or modify it, direct us to make no further use of it, delete it, or instruct us not to send you marketing materials. To do so:

Residents of Ireland can call us at 01 823 1100 or send mail to us at: ERAC Ireland, Head Office Motokov Complex, Longmile Road, West Dublin, Dublin 12.

U.K. residents can call us at 01 784 221 300 or send mail to us at: Enterprise, Privacy Questions, Enterprise House, Delta Way, Egham Surrey TW208RX.

Residents of Germany can call us at 06196-769-8660 or send mail to us at: Enterprise, Privacy Questions, Mergenthaler Allee 35-37, 65760 Eschborn.

Disclosure of Information

We may disclose the information we collect from and about you to our subsidiaries and affiliates. We also may disclose this information to third parties: (1) to our Affiliates, business partners and/or third parties, subject to confidentiality agreements as appropriate, for administrative, support or other business purposes, or as necessary to facilitate our transactions with you, or to maintain and improve our services; (2) when we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, our customers or anyone else who could be harmed by such activities; and (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

Enterprise or its Affiliates may sell or buy other businesses or entities. In such transactions, personal information may be one of the transferred business assets. Also, in the event that Enterprise or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Except as explained above, we will not share your personal information with any third party, unless we have received your express permission to do so.

Security

Once we receive your information, we take steps that we believe are reasonably appropriate to protect the security of your data, in electronic and paper form, both internally and from outsiders, from loss, misuse, unauthorized access, disclosure, alteration and destruction, and to ensure the integrity of the data we collect. We use a combination of technological, physical, administrative and policy methods as well as organizational controls and non-disclosure or confidentiality agreements as we deem appropriate to protect this data. For example, we restrict access to nonpublic personal information about you to employees, Affiliates and business partners who need to know that information to provide products and services and/or to facilitate requests by you for special offers, promotions and other information. The use of this information is limited by, as applicable, governing law and non-disclosure or confidentiality agreements.

Safe Harbor

Enterprise adheres to the Safe Harbor framework developed by the U.S. Department of Commerce in coordination with the European Commission.