USAA Program - Frequently Asked Questions

Why should I rent a car with Enterprise through the USAA program? When you rent with Enterprise, you receive not only a member discount on everyday low rates, but also the following special benefits reserved for USAA members:

  • Liability protection included: $25,000 bodily injury, $50,000 bodily injury or death per accident, $10,000 property damage
  • Limited damage responsibility: If optional Damage Waiver (DW) is not purchased, member’s responsibility for damage to the rental vehicle is limited to the first $5,000
  • No additional charge for indirect loss charges on rentals to cover the car in the event it is out of commission and unable to be rented
  • No additional driver fee for your spouse or other USAA members in your family
  • No additional charge for under age drivers (21-24)
  • Unlimited mileage at participating locations on most vehicles except for one-way rentals.
back to top

How do I reserve a car and get USAA benefits? Online: Click here online.
Phone: Call 877-223-5838 – no code is required.

NOTE: At the time of rental, you may be asked to present your USAA affiliation card. For example you can present your USAA credit card or auto insurance card as proof of membership.

back to top

Do I need to make an advance reservation to get the USAA discount? No, but to ensure availability we recommend making reservations at least 24 hours in advance. Some specialty vehicles may require more than 24 hours.

back to top

What cards does Enterprise accept for payment? For complete details please select link below and search “Payment”: https://enterprise.custhelp.com/

back to top

I need to rent a vehicle outside of the United States. Do my USAA benefits member discount rates apply to international rentals? No, the USAA program benefits apply to rentals only in the U.S.

back to top

Can I reserve a specific make/model of car? Sorry but we are unable to guarantee specific make/model of vehicles.

back to top

Can I specifically reserve a non-smoking car? All vehicles are non-smoking and renters should not smoke in them.

NOTE: Additional cleaning fees will apply if a vehicle is returned in a condition where it needs to be cleaned and deodorized due to smoking.

back to top

What is the TollPass Process? For complete details please select link below and search “TollPass”: https://enterprise.custhelp.com/

back to top

What is the minimum rental age? For complete details please select link below and search “rental age”: https://enterprise.custhelp.com/

back to top

I want to list an additional driver on the rental. Will I incur an additional driver fee? For complete details please select link below and search “additional driver”: https://enterprise.custhelp.com/

back to top

Will I be charged extra mileage fees? For complete details please select link below and search “mileage”: https://enterprise.custhelp.com/

back to top

Do I have to refuel my car before returning it? For complete details please select link below and search “fuel”: https://enterprise.custhelp.com/

back to top

What is the No Show Fee policy for Enterprise? Enterprise does not charge No-Show fees. We ask that reservations are cancelled 24 hours in advance.

back to top

Will I be charged One-Way fees? For complete details please select link below and search "one-way": https://enterprise.custhelp.com/

back to top

Are there any coverage provisions for US rentals? For complete details please select link below and search “coverage”: https://enterprise.custhelp.com/

To ensure that you are covered, Enterprise suggests that you verify your personal coverage with your insurance and credit card providers.

back to top

What happens after a claim is filed with Enterprise? The claim must be reported to the location of rental during normal business hours. A customer service number will be listed on the rental agreement. The renter can call this number for assistance.

back to top

Who can I contact with additional questions? Call at 877-223-5838 to speak with a representative.

back to top