Customers with Disabilities

Close Window

Adaptive Driving Devices
Enterprise is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices include hand controls, left foot accelerators, spinner knobs, and pedal extenders. Such devices are available at no additional charge.

While Enterprise will use good faith efforts to satisfy requests for vehicles with hand controls, left foot accelerators, spinner knobs, or pedal extenders, as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. However, at certain major airport locations*, vehicles equipped with Adaptive Driving Devices may be available with as little as 8 or 24 hours advance notice. The foregoing timeframes are subject to delays beyond Enterprise?s reasonable control.

Surrogate Drivers
Customers with disabilities who do not have a driver's license can still rent with Enterprise when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.

To Make a Reservation
For more information or to make a reservation; please call our National Reservation Center at (866) 225-4284. Enterprise accepts relay calls. Deaf or hard of hearing users of TTY devices, please dial (866) 534-9270.

If You Wish to Rent a Lift-Equipped Van
Enterprise does not offer lift-equipped vans for rental. In many major metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental. Wheelchair Getaways is one such company, and you can contact Wheelchair Getaways at www.wheelchairgetaways.com or (800) 642-2042. Please note that Enterprise provides this information as a courtesy to its customers only. Wheelchair Getaways is not affiliated with Enterprise or any of its subsidiaries.

Customer Service

For customer service inquiries relating to customers with disabilities, please call (866) 225-4284, email us at customercare@erac.com, or TTY us at (866) 534-9270.

Enterprise.com FAQ's for Customers with Disabilities

What types of Adaptive Driving Devices does Enterprise offer to customers with disabilities?

Enterprise is committed to providing a range of Adaptive Driving Devices for our customers with disabilities.  Adaptive Driving Devices include hand controls, left foot accelerator, spinner knobs and pedal extenders.  Such devices are available at no additional charge.

What number do I call to reserve a car equipped with an Adaptive Driving Device?

To make a reservation, please call our National Reservation Center at (866) 225-4284.

How much notice should I provide if I want to rent a car equipped with an Adaptive Driving Device?

While Enterprise will always use good faith efforts to satisfy requests for vehicles with hand controls, spinner knobs or pedal extenders as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested.  However, at certain major airport locations*, vehicles equipped with Adaptive Driving Devices may be available with as little as 8 or 24 hours notice.

If I'm a person with a disability and do not have a driver’s license, can I rent a car from Enterprise?

Yes. If due to a disability you do not have a valid driver's license, you may still rent a car when accompanied by a surrogate driver who presents a valid driver's license.  Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.

Does Enterprise offer lift-equipped vans for rental?

We do not.  In many major metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental. Wheelchair Getaways is one such company, and you can contact Wheelchair Getaways at www.wheelchairgetaways.com or (800) 642-2042.  Please note that Enterprise provides this information as a courtesy to its customers only.  Wheelchair Getaways is not affiliated with Enterprise or any of its subsidiaries.

If I'm deaf or hard of hearing, is there a number I can dial that has TTY services?

Yes.  Enterprise accepts relay calls. Deaf or hard of hearing users of TTY devices, please dial (866) 534-9270.

What should I do if I have questions or concerns regarding Enterprise's rental car services for customers with disabilities?

For customer service inquiries relating to customers with disabilities, please call

(866) 225-4284, e-mail us at customercare@erac.com, or TTY us at (866) 534-9270.

*Airport Locations Subject to the 8 Hour Policy

Atlanta

Boston

Chicago O'Hare

Dallas (DFW)

Denver

Detroit

Fort Lauderdale

Fort Meyers

Honolulu

Houston Intercontinental

Las Vegas

Los Angles

Miami

Minneapolis

Newark

New York (LaGuardia)

Orlando

Philadelphia

San Diego

San Francisco

Seattle

St. Louis

Tampa

Washington (Reagan)

West Palm Beach

Airport Locations Subject to the 24 Hour Policy

Albuquerque

Austin

Baltimore

Birmingham

Buffalo

Burbank

Charlotte

Chicago Midway

Cincinnati

Cleveland

Hartford

Houston Hobby

Jacksonville

Kansas City

Kona

Lihue

Maui

Memphis

Nashville

New Orleans

New York (Kennedy)

Norfolk

Oakland

Oklahoma City

Ontario

Orange County

Phoenix

Pittsburgh

Portland, Oregon

Raleigh-Durham

Sacramento

San Antonio

San Jose

Sanford, FL

Washington, Dulles