Krakow John Paul II Intl Airport (KRK) Car Rental

For each authorized additional driver, a charge of EUR 5.20 per day excluding VAT will be applied. Full rental conditions apply to all additional drivers.

After Hours Pickups - After hours service is available at this location with 4 hours minimum advance notice. Please call reservations at 4858 621 08 88 for further information. There is a fee of 36.90 EUR for after hours service. This fee includes VAT.

After Hours Returns - There is a drop box at the counter where the customer should leave the keys. The vehicle should be parked on the level 5 of the multilevel car park which is outside the Terminal T1. Our parking places are in the section “A” of the level 5 with following numbers: 50.., 50.., 50.., 50.., 50…  The customer should not leave a copy of the rental agreement with the keys. The customer does not need to leave contact information as this information is always requested from the customer at the beginning of the rental.

The minimum age requirement to rent all vehicles is 25. There is no maximum rental age. Renters between the age of 21 and 24 may rent all categories except Premium cars, Luxury SUVs and the Special Coupe. A young driver fee of 10.00 EUR per day applies to all renters between the age of 21 and 24. Young drivers between the ages of 21 and 24 must have held their driving license for a minimum of 1 year to rent Mini, Economy and Compact vehicles and a minimum of two years to rent Intermediate, Standard, and Fullsize vehicles. To rent the Premium, Luxury or Special Coupe all renters must be over the age of 25 and have held their driving licence for a minimum of two years.

Vehicles can be driven into all countries except Albania, Belarus, Bosnia and Herzegovina, Montenegro, Macedonia, Kosovo, Moldova, Russia, Serbia, Turkey and Ukraine. A cross-border fee of 123.00 EUR per rental applies for rentals 30 days or less. For rentals over 30 days, a cross-border fee of 61.50 EUR per month applies. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Unauthorized cross-border travel will result in a breach of contract and incur a penalty charge of 500.00 EUR. In the case of travel by the customer to any of the above prohibited countries, the customer shall be charged a contractual penalty of 2500 EUR.

Collision Damage Waiver/Theft Protection (CDW/TP) reduces the liability of the renter in the event of damage to the bodywork, theft or attempted theft of the vehicle. If CDW/TP is not included in the reservation, the renter has liability up to the full market value of the vehicle. CDW/TP is available for purchase if not included in the booking.

If included in the reservation, the excess amounts range between 600 EUR and 3500 EUR depending on car class. Excess will be charged every time a vehicle is damaged.

Before purchasing CDW/TP it is advised to determine, if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW/TP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. You must comply with all the rental terms and conditions to receive the benefits of CDW/TP. CDW/TP is not insurance.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle, then please contact the Rental Company using the contact information below:
Email: customerservice@ehiglobal.pl
Phone: +48 22 250 02 16

All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorized at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.

Collision Damage Waiver/Super Collision Damage Waiver/Theft Protection Plus is a package of insurance products for customers who do not have basic Collision Damage Waiver and Theft Protection - CDWTP - included in their rates and exempts the customer from financial liability in cases of theft and/or damage to the rental vehicle. This coverage excludes fire damage cover but includes cover for damages to windshields, tires and/or rims, mirrors, undercarriage (including muffler and oil sump), interior (including boot), registration plates, wipers and car aerial.

All vehicles are supplied with a full tank. As a customer you have a choice of how you pay for fuel:

Option 1 - Prepay Fuel
This option allows the renter to pay for the tank of fuel at the time of rental and return the tank empty. No refunds will be issued for unused fuel.

Option 2 - We Refill
This option allows the renter to pay Enterprise at the end of the rental for fuel used but not replaced. The refueling charge is 3.00 EUR per litre (excl. VAT).

Option 3 - You Refill
This option allows the renter to return the vehicle with a full tank to avoid extra fuel charges.

The vehicles in our fleet are equipped with all-season tires that fully comply with legal requirements. These tires carry the 3PMSF (Three Peak Mountain Snowflake) symbol, which certifies their suitability for winter conditions under international standards set by the European Union and the United Nations Economic Commission for Europe (UN ECE Regulation No. 117).The 3PMSF mark is issued by an independent, certified body and confirms that the tires meet strict performance criteria for use in snow and cold weather. This ensures that our vehicles are not only legally compliant but also safe and reliable for year-round driving.

All major credit cards, issued by either American Express, Mastercard, Visa and Diners Club are accepted. All cards must be presented in physical form, in the renter's name and be valid for at least 1 month from the date of rental return. Digital cards (Apple Pay/Google Pay etc.), prepaid cards, cash and debit cards are not accepted as methods of payment. A security deposit plus the estimated cost of the rental will be taken at the time of rental. For the car categories Mini to Standard a deposit of 500.00 EUR is required. Passenger and Commercial Vans, Luxury SUVs, Fullsize and Premium vehicles require a deposit of 950.00 EUR. The Luxury Elite vehicles and the Special Coupe require a deposit of 3500.00 EUR.

Roadside assistance is available 24/7. All relevant contact information, including the telephone number for our roadside provider and insurance company, will be provided at time of rental pick-up.

In the event of an accident, vehicle damage, a tow truck will be dispatched by the insurance company. If the renter is unable to continue their journey with the original vehicle, a replacement vehicle will be provided.

Roadside assistance is free of charge in cases of accidents or vehicle damage. However, if the issue arises due to customer negligence, a breach of the rental agreement, or lost/damaged keys, the renter will be responsible for all associated costs.

If car documents are lost, a fee of EUR 150 (incl. VAT) will be charged to cover reissuance. In cases where the vehicle keys are lost, the renter will be responsible for the full replacement cost of the keys, as well as compensation for lost rental income for each day the vehicle is out of service due to the incident.

All drivers must present a fully valid and unexpired driving license. All drivers must have held their license for at least 1 year. All renters must provide a physical form of valid photo ID such as a passport or government issued photo ID. A valid credit card in the renter's name must be presented upon collection of the vehicle. If the driving license is from North America, Caribbean, Latin America, Australia, Asia, Africa or Middle East, an International Driving Permit is also required. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation which must be authorized by a public notary.

Supplementary Liability Protection - Third Party Liability is included in the rate and provides cover up to Euro 5,210,000 for bodily injury and or death to third parties and up to EUR 1,050,000 for damage to third party property.