Our Standard of Care

Everything we do, we do with our Standard of Care.

We promise to put you first, with exceptional customer service and vehicles that are maintained and cleaned to our high-quality standards.

We’re continuously innovating to help move the world forward—including new ways to go the extra mile for you, so you can get on the road with confidence, no matter where life takes you.

To make this promise a reality, our rental locations are guided by the following best practices.

Complete Clean Pledge

Clean vehicles have always been a priority.  With the Complete Clean Pledge®, we elevated our cleaning practices for vehicles and our branches so you can feel confident with every rental, every time.

Extra Confidence

Our partnership with Clorox® and our employees’ dedication to vehicle cleaning procedures combine to help provide a clean environment in our vehicles. The sanitizing protocols we use between rentals play a key role in delivering the care our customers expect, every time. In addition, a single Clorox® Disinfecting Wipe is made available in each rental vehicle in U.S. and Canada for added peace of mind. 

Low-Touch Transactions 

We want your rental process to be as intuitive and easy as possible. So, we’re increasing our efforts to provide high-tech, low-touch digital tools that provide less contact without sacrificing service.

Exceptional Customer Service

Great customer service starts with listening. We take the time to understand your needs, so we can offer the best solution. This attention to our customers is what has made us a global leader in mobility. Customers come to us—and stay with us—because we always strive to deliver an exceptional and personalized experience.​

Vehicle Maintenance & Safety

Nothing is more important than the safety of our customers. We follow or exceed manufacturer guidelines for tire replacement and oil changes to help ensure your experience is safe and uninterrupted.

Visual Inspection of Every Vehicle

As part of our Standard of Care, we perform a final quality check on every vehicle before every rental. This extra step includes documentation of the vehicle condition before each rental, offering you peace of mind so you can be focused on the road ahead.