Customers with Disabilities
Website Accessibility
At Enterprise, we take website accessibility seriously. If for some reason you are having trouble with our website, we are available 24/7 to assist at (866) 225-4284.
Adaptive Driving Devices
Enterprise is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices include hand controls, left foot accelerators, spinner knobs, and pedal extenders. Such devices are available at no additional charge.
While Enterprise Rent-A-Car will use good faith efforts to satisfy requests for vehicles with hand controls, left foot accelerators, spinner knobs, or pedal extenders, as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. However, at certain major airport locations*, vehicles equipped with Adaptive Driving Devices may be available with as little as 8 or 24 hours advance notice. The foregoing timeframes are subject to delays beyond Enterprise's reasonable control.
Surrogate Drivers
Customers with disabilities who do not have a driver's license can still rent with Enterprise Rent-A-Car when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.
To Make a Reservation
For more information or to make a reservation; please call our National Reservation Center at (866) 225-4284. Enterprise Rent-A-Car accepts relay calls.
If You Wish to Rent a Lift-Equipped Van
Enterprise does not offer elevator-equipped vans for rent. In many major metropolitan areas, specialty vehicle companies offer vehicles equipped with wheelchair lifts and other devices for short- and long-term rentals.
In the U.S., Wheelchair Getaways and Wheel-Accessible Van Rentals are such ventures. You can contact Wheelchair Getaways at www.wheelchairgetaways.com or 1-866-224-1750 and Accessible Van Rentals with Wheelers at www.wheelersvanrentals.com or 1-800-456-1371.
Please note that Enterprise is only providing this information as a courtesy to its customers. These companies are not affiliated with Enterprise or any of its subsidiaries.
Customer Service
For customer service inquiries relating to customers with disabilities, please call (866) 225-4284 or contact the Contact the Mobility Administration
Enterprise FAQ's for Customers with Disabilities
Enterprise is committed to providing a wide range of adaptive driving devices for our customers with disabilities. Adaptive driving devices include manual controls, left foot accelerators, steering knobs and pedal extenders. These devices are available at no additional charge.
To make a reservation, call our National Reservation Center at (866) 225-4284.
While Enterprise will always make every effort to satisfy vehicle requests with hand controls, swivel knobs or pedal extenders as soon as reasonably possible, we may request a notice of between two and three business days for vehicles equipped with adaptive driving devices, depending on the location of the branch where the vehicle is ordered. However, at certain major airport offices*, vehicles equipped with adaptive driving devices may be available as little as 8 or 24 hours in advance.
Yes. Customers with disabilities who do not possess a driver’s license may also rent a car if they are accompanied by an alternate driver who holds a valid driver’s license. Minimum age restrictions and other usual rental requirements will apply, but no additional charges will apply to the alternate driver. In addition, the alternate driver will not be required to present a credit card or have to meet our economic requirements for rental.
We don't. In many major U.S. metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for short- and long-term rentals. Wheelchair Getaways is one of those companies, and you can contact Wheelchair Getaways at www.wheelchairgetaways.com or (800) 642-2042. Please note that Enterprise provides this information solely as a courtesy to its customers. Wheelchair Escapadas is not affiliated with Enterprise or any of its subsidiaries.
For customer service inquiries related to customers with disabilities, call (866) 225-4284 or contact the Mobility Administration