Liepojos Pl 1
Palanga, LT, LT00169
Hours & Services
The rental desk is located on the right-hand side of the main hall. If you request assistance, please call +37061600141.
Additional drivers must meet all renter requirements. Additional drivers can be added to the contract at any rental branch. Additional charges will apply.
After Hours pickups: If client is booking after hours service, counter needs to have exact pick up time. Car will be prepared on reserved time. Manager will be waiting 1 hour after reservation time. If client is delayed; please contact rental counter to inform staff. If the delay is more than 1 hour and the customer fails to contact the rental counter then the reservation will be cancelled. A after hours service fee of 15.00 EUR plus VAT will apply.
After Hours returns: Please return rental vehicle to the same rent a car parking the vehicle was picked up from. Lock the rental vehicle and drop the rental vehicle keys into the drop-box located on the rental counter wall in the main terminal building. There is no fee for after hours returns.
Deliveries and Collections are available to Palanga City Center Hotels, Palanga Old Town, Palanga Railway Station and Palanga Bus Station during the operating hours of the location. Out of hours deliveries and/or collections are available on request only and require prior conformation from the rental branch.Delivery and Collection fees will apply.For delivery and collection 10km and more out side the city limits, an additional charge per km is applicable.
All renters and additional drivers must be 19 years or older. For drivers under 25 years of age, a young driver fee is applicable. Only renters aged 21 or older can rent the Luxury Van vehicle group. The maximum age is 75.
Vehicles can be driven in Estonia, Finland, Latvia and Poland. A surcharge will apply for all cross border travels which varies by country. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Driving the vehicle into any unauthorized country or returning the vehicle in another country without prior authorization, will require the customer to pay for all recovery expenses.
Collision Damage Waiver (CDW) reduces the liability the renter is responsible for in the event of damage to and/or theft of the vehicle. If Collision Damage Waiver is included in the reservation, the excess amounts applicable are EUR 600.00 for car classes Mini, Economy, Compact and Intermediate; EUR 900.00 for car classes Standard, SUV and Premium and EUR 1250.00 for Passenger Vans. If Collision Damage Waiver is not included in the reservation, it is available for purchase. Before purchasing CDW, it is advised to determine if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDW is not insurance.
Partial Collision Damage Waiver (PCDW) is an optional coverage that reduces the applicable Damage Waiver excess (see Damage Waiver terms) to EUR 300.00 for car classes Mini, Economy, Compact and Intermediate; EUR 450.00 for Standard, SUV and Premium; to EUR 600.00 for Passenger Vans. PCDW does not include ‘Tires and Windshield Protection’. Before purchasing PCDW, it is advised to determine if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If PCDW is declined, the renter will be required to pay any applicable Damage Waiver excess amount and seek compensation through their carrier of personal coverage. Damage Waiver must be accepted to be able to purchase this coverage. PCDW is not insurance.
Deliveries and collections are available to Palanga city center hotels, Palanga old town, Palanga Railway Station, Palanga Bus Station during office operating hours for a fixed charge of 15.00 EUR including VAT.
Delivery and Collection outside city limits in excess of 10 kilometers if requested will cost an additional 0.60 Euro per km including VAT.
Out of hours deliveries and/or collections will incur an After Hours charge of 30.00 EUR including VAT each way in addition to the above charges. Out of hours deliveries are available on-request only.
Please call our rental station team at 370 61600141 to request delivery or collection service.
Out of hours delivery and collection service is subject to the same conditions as delivery and collection during normal operating hours however during out of hours an after hours charge of 30.00 EUR including VAT applies.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle, then please contact the rental company using the following email: CUSTOMER.SERVICE@enterprise.lt
All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorized at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.
Renters must return the vehicle with the same fuel level as at the time of pick up. If the vehicle is not returned with the same level of fuel the renter will be charged a refueling service charge based upon the fuel used. The refueling charge is 2.80 EUR per litre. The renter may choose to prepay for the refueling service charge at the time of vehicle collection. Pre-pay prices may vary and are aligned with the current local fuel prices.
Forms of Payment:
Visa and Mastercard credit cards as well as Debit cards are accepted. Cash payments are not accepted. All cards presented must be in the renter’s name. A security deposit plus the estimated cost of the rental will be taken at the time of rental.
For the car categories Mini to Intermediate a deposit of 200.00 EUR is required. Passenger Vans, SUVs, Standard, Fullsize and Premiums require a deposit of 500.00 EUR.
Roadside Assistance Protection (RAP) is an optional 24-hour emergency service including provision of a replacement vehicle in case of lost vehicle key, shipping of the key, on-site assistance in case of tire breakdowns, towing service, forced unlocking of the vehicle if the keys are locked inside, jump-start assistance. The renter pays a flat-rate fee that covers all roadside assistance services. Before purchasing RAP, it is advised to determine if a personal coverage is adequate to cover these charges. If RAP is declined, the renter will be required to pay any applicable charges and seek compensation from the carrier of personal coverage. RAP is void and of no effect if at the time of the incident necessitating Roadside Assistance the renter or authorized drivers are in violation of the rental agreement.
Dependent on the circumstances, we reserve the right to not replace the vehicle and pass on specific repair/callout charges to the customer. RAP is not insurance.
All renters and additional drivers must produce a valid driving license at the time of rental. In addition to a valid driving license, the primary renter must also produce additional photo identification in the form ID card or passport and a major credit card in his or her own name. Multiple-part driving license holders must produce all parts of their license. An international driving permit is required for anyone holding a non-European driving license. Additional ID or further identification checks may be requested if deemed necessary. This may include an identity check with external partners who may check details supplied against databases to which they have access. In this case, additional charges may apply.
Supplementary Liability Protection SLP - Third Party Liability is included in the rate and provides cover up to Euro 5 000 000 EUR for bodily Injury and-or death to third parties, and up to 1 000 000 EUR for damage to third party property.
The cost of a rental car depends on many factors and can vary greatly. These factors include:
For the most accurate pricing, start a reservation.
To rent a car from Enterprise Rent-A-Car in the United States and Canada, you will need the following:
Some locations may require additional information, including but not limited to:
As a customer, you have a choice as to how you would like to pay for fuel.
Fuel Policy at Non-Airport locations:
Fuel Policy at Airport Car Rental Locations:
Note: Prepaid fuel is only sold in full tanks at the discounted price per gallon and is not refundable. Local fuel rates will vary by the area you are renting a vehicle.