Yes. Enterprise is an essential services provider that remains open to meet critical transportation and personal mobility needs. We are committed and ready to help you get wherever you need to be.
Each rental vehicle at Enterprise is thoroughly cleaned between every rental and backed with our Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points. We also extend the Complete Clean Pledge to our shuttles (for airport locations) and neighborhood branches.
To help protect both customers and employees, we have modified our car rental process. This includes the addition of curbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Delivery is also offered at select car rental locations throughout the country. Please contact your rental branch for availability.
Whether you are picking your vehicle up curbside, or if we deliver it to you, we’re committed to maintaining proper distance throughout the process.
Advance Check-In is now available at 100+ U.S locations so you will not need to stop at the rental counter.
You can modify or cancel your reservation via our website or mobile app. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. To extend your car rental, you can click “Call to Extend Your Rental” in our mobile app. You can also call your rental branch or 1-855-266-9565 to extend your reservation.
Enterprise has a car rental office on-site at the Chicago O'Hare International Airport. Upon arrival, follow signs to the Rental Car Pick up areas, from there you will be shuttled to the Enterprise location. (All Rental Car Locations at O'Hare require bus transportation)
The Chicago ORD Enterprise Rent-A-Car location is minutes from the City of Chicago, Lake Michigan, Wrigley-Soldier Field, Sox Park, Chicago Museum Campuses' The Magnificent Mile as well as many great restaurants and hotels.