Agent Resources

When it comes to customer satisfaction, often the best surprise is ‘no surprise’. That’s precisely why it makes sense to focus on Rental Reimbursement Coverage when working to build—or strengthen—relationships with your policyholders. Enterprise is committed to supporting you, the trusted advisor, in your rental reimbursement efforts. That is why we created this resource page, to share data and tools to help you stay engaged with your policyholders.

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The Facts on Rental Reimbursement

74% of policyholders view their agent as a trusted advisor *

When it comes to policy advice, most consumers rely on you, their agent, for advice. Talking about rental reimbursement helps prepare your customers for the unexpected. 

We can help! Download our tools to help with the conversation.

Satisfaction after a claim jumps 40% when transportation is covered in full **

The cost of transportation can have a significant impact on customer satisfaction. Talk to your eligible policyholders about preparing for the expense with rental reimbursement  coverage.

The average length of rental after an accident is 13 days ***

At the time of reviewing thier policy, its difficult for a consumer to know what to expect after an accident. With the complexity of repairs continuing to increase, talk to your customers about what to expect after an accident and prepare them with rental reimbursement coverage so they can keep moving.

81% of vehicles purchased last year were larger than a fullsize car ****

The average daily rental reimbursement limit is $30/day which may not be enough to cover an equivalent vehicle for your customer. Talk to your policyholders about coverage for the replacement vehicle that best fits their lifestyle. 

B2B Line Up




Studies show that the cost of replacement transportation after an accident has a direct impact on customer satisfaction and retention. Learn more with this short video.



Enterprise branch



Join industry expert, Linda McHenry, for a 2 credit hour CE course, Rental Reimbursement Coverage, approved by CE Provider, A.D. Banker & Company. 

The purpose of this course is to provide insurance professionals with a thorough understanding of how personal and business auto policies, and their related forms and endorsements, provide rental reimbursement coverage to policyholders after an insured motor vehicle sustains a physical damage loss.

The course is sponsored and paid for by your local Enterprise Rent-A-Car.

CE course graphic



J.D. Power reports a gap in satisfaction with the rental experience after a total loss. Enterprise Car Sales can offer your customers a great car buying experience and help close the gap in satisfaction by creating a smooth transition from replacement transportation to new ownership.

Enterprise Car Sales has more than 145 dealerships nationwide. Plus, your customers can start the buying process online!

Enterprise Car Sales Dealership



Our Range of Vehicles

From compact cars to spacious SUVs and vans, we offer a large range of reliable vehicles to fit your policyholders' needs after an accident.

Exceptional vehicles. Effortless Experience.

When your high net worth clients need repairs, The Exotic Car Collection by Enterprise offers exceptional luxury vehicles paired with trusted personalized service.

The right truck for the job

Enterprise Truck Rental has the right truck to keep your commercial policyholders on the road after an accident. 


Data Sources:
* Atomik Research 2017
** Proprietary study conducted by J.D. Power and Associates, in conjunction with the syndicated J.D. Power and Associates 2012 Auto Claims Satisfaction Study (SM).
*** Enterprise Rent-A-Car 2020 average
****Wards Auto December 2020, U.S only
1. 2020 J.D.Power Auto Claims Satisfaction Study
Video Sources: The Romans Group, LLC., Enterprise Survey 2017, J.D. Power and Associates® 2012 Auto Claims Satisfaction StudySM