Darmstadt Car Rental

There is an additional charge of 10.00 EUR per day and no maximum fee per each additional authorized driver.

Park the vehicle on one of the Enterprise-marked parking-lots (6 places in front of the branch).
The Night-Drop-Box is located (standing in front of the branch) on the left side next to the door.

All drivers must be at least 21 years old. Drivers under the age of 25 may only rent cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard as well as Cargo Vans and will be subject to an underage driver fee of 20.00 EUR per day. At airport and rail locations the fee is 25 EUR per day. Drivers aged over 25 may rent all vehicles with the exception of Luxury Electric Vehicles where the minimum age is 30.

Vehicles can be driven in Andorra, Austria, Belgium, Denmark, Finland, France, Gibraltar, Great Britain, Ireland, Liechtenstein, Luxembourg, Monaco, Netherlands, Northern Italy, Norway, Portugal, Sweden, Switzerland and Spain. Vehicles can also be driven in Croatia, Southern Italy, the Vatican, San Marino, Poland, Slovakia, Slovenia, the Czech Republic and Hungary with exception of vehicles of the brands Audi, BMW, Mercedes, VW, Land Rover, Jaguar. Luxury Elite Electric Vehicles cannot be rented for cross border travels. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. The following additional charges will apply for all cross border travels: Airport & Rail locations 6.24EUR per day. All other locations 5.00EUR per day. Maximum charge is 10 days. Prices include taxes and fees.

Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email schaden@em.com or call 0049 (0) 61 96 7853255.

All hires where the vehicle is not returned to the same location as it is collected from will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category. Where a vehicle is not returned to the location stated on the hire ticket, an unplanned one-way charge of €100 will be applied. 

Excess Protection (EP) is an optional coverage which reduces the applicable Damage Waiver excess amount to zero for all vehicles. If EP is not included in the reservation, it is available for purchase.

Before purchasing EP, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If EP is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. Excess Protection (EP) is not insurance.

All major debit and credit cards, issued by either Maestro, VPAY, Visa Electron, Visa, Mastercard or American Express, are accepted. All cards presented must be in the renter's name. Prepaid cards, cash, checks, Diners Club and Discover Card are not accepted.

A security deposit of 250.00 EUR plus the estimated cost of the rental will be taken at the time of rental. If payment is made by credit card, only the estimated cost of rental will be charged and a security deposit will be blocked on the credit card. The car categories Fullsize, Premiums, Large Passenger Vans, Large SUVs and Luxury Elite Electric must be paid via credit card.

Roadside Assistance Protection (RAP) includes a 24-hour emergency service including provision of a replacement vehicle in case of lost vehicle key, shipping of the key, on-site assistance in case of tire breakdowns, towing service, forced unlocking of the vehicle if the keys are locked inside, jump-start assistance, and refueling service up to 5 liters. Roadside assistance is available in almost all European countries. The current list of countries is available at the rental branch at the time of rental. RAP is a flat-rate fee that covers all roadside assistance services. Roadside assistance is also available without payment of this flat-rate fee. It will then be billed according to actual costs incurred for each assistance service rendered. Roadside Assistance Protection is an optional product. Before purchasing RAP it is advised to determine, if a personal coverage is adequate. If RAP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. RAP is not insurance.