Complete Clean Pledge
We're Open and On Call For All
Taking Precautions to Reduce the Spread
How We Help Protect Employees
How We Help Protect and Support Customers
COVID-19 Response Update
Check out our COVID-19 FAQs for more information on Enterprise hours of operation, upcoming and existing reservations, Enterprise Plus and what steps we're taking to keep employees and customers safe.
Enterprise is an essential services provider that remains open to meet critical transportation and personal mobility needs. We’re here to serve those who need a vehicle and to help frontline responders including healthcare professionals, emergency responders, emergency services, utilities, military and local governments continue to move goods and services during this global health crisis.
Are rental vehicles available for frontline responders?
As an essential services provider, we are committed to supporting our frontline responders now more than ever. This includes supporting our healthcare professionals, emergency responders and the many others supporting our communities during this global health crisis with vehicles to meet their critical transportation and personal mobility needs.
While we are accepting reservations from any branch location on the web or by phone, we have limited our physical locations by consolidating operations to centralized branches.
After you make a reservation online, you may be contacted by one of our employees to help arrange a vehicle transfer point that may differ from your originating branch location.
For reservations made on your behalf by a third party, such as an insurance carrier, the process is the same. An Enterprise employee will contact you to arrange the details to fulfill your reservation.
This precaution helps protect employees and customers, keeping our open locations and physical interaction to a minimum while still maximizing our availability for those that need our services.
As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols following guidance from leading health authorities and in partnership with the travel industry. While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices.
Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.
Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading heath authority requirements, with particular attention to more than 20-plus high-touch points including:
- Key / key fob
- Steering wheel
- Steering column
- Seat belts
- Center console
- Door interiors
- Door pockets
- Interior door handles
- Exterior door handles
- Seat pockets / seat surfaces
- Areas between seats & consoles
- Areas between seats & doorjambs
- Cupholders / compartments
- Instrument panel
- Accessory panel / touchscreen
- Rearview mirror / side mirrors
- Visors / visor mirrors
- Dashboard / vents
- Gear stick / gear shift
- Trunk release
- Among any other high-touch areas
We also have measures in place to immediately isolate and quarantine any vehicle if needed.
Social distancing protocols are implemented as passengers board, ride and depart from our shuttle buses. We are limiting the number of passengers on each bus, encouraging a one-way flow as passengers board and ensuring that passengers from different parties keep appropriate social distancing from others.
High-touch areas of our shuttles are cleaned and sanitized using a disinfectant frequently between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at least once per day.
The Complete Clean Pledge extends to our locations, as well.
We have also introduced updated process and safety procedures for our rental locations. Our employees working in branch locations are following best practices recommended by leading health authorities. This includes frequently sanitizing touchable surfaces with disinfectant throughout the day. These include counter tops, phones, tablet devices, payment devices, door handles, among other high-touch areas.
The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) "Travel in the New Normal" guidance.
While we have limited our open physical locations as much as possible, some staff must be available on site to assist in the actual transfer of vehicles.
Enterprise is committed to providing a safe work environment during this challenging time and continues to monitor the situation, implementing additional safety measures as needed.
In addition to our branch employees, we also have remote customer service staff working to answer your questions and help you arrange or change reservations.
The employees working in branch locations are following the best practices recommended by the various health authorities to help protect and reduce risk during this Coronavirus outbreak.
These practices include:
- Limiting the number of employees in a location
- Using social distancing
- Staying home if they are feeling ill
- Frequently washing hands
- Frequently sanitizing touchable surfaces with disinfectant
- Using disposable gloves and a disinfectant when cleaning vehicles
- Minimizing customer interaction at vehicle pickup or delivery
- Ensuring local teams have supplies and resources needed
Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work.
To help protect both customers and employees, we have modified our service offerings. This includes the addition of curbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Whether you are picking your vehicle up curbside, or if we deliver it to you at your workplace, body shop or home, we maintain proper distance throughout the process.
While we look forward to continuing to serve you during this time, we recognize some travel plans may change. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.