Car Rental Frequently Asked Questions (FAQs)

Have a question about car rental? Browse the topics below or click on one of the questions to find an answer and get on the road!

Topics

General Car Rental Questions
Discounts and Promotions
Mileage and Authorized Driving Areas
Vehicles, Equipment and Protection Products
Citations and Tolls
Customer Service
Enterprise Plus
Renting a Car After an Accident


General Car Rental Questions

Will Enterprise pick me up?

What are your renter requirements for renting in the US and Canada?

What forms of payment are accepted for renting a car?

What are your driver license requirements for renting in the US and Canada?

What are your age requirements for renting in the US and Canada?

Is a deposit required when renting a vehicle in the US and Canada?

Can I add an additional driver to my rental? (US and Canada)

If I'm a person with a disability and do not have a driver's license, can I rent a car from Enterprise?

How do I change or cancel my reservation?

I just had an accident and I need a car while my vehicle is being repaired. What do I do?

What if my flight is delayed? - Airport Rental Locations in the US and Canada

Can I return my rental vehicle if the Enterprise location is closed?

I would like to keep my rental vehicle for a few days longer; is that possible?

Is a deposit required when renting a vehicle in the United Kingdom, Ireland, and Germany?

Can I pay for the rental of a car for another individual?

Do you accept Cash or Money Orders?

I want to return my car early, is there a penalty to do so?

Will there be an additional charge if I am late returning the rental vehicle?

Do I need to refuel the vehicle before returning? Can I pre-pay for fuel?

Am I able to earn rewards or frequent flyer miles for my rentals?

What is your pet policy?


Car Rental Discounts and Promotions

Do you offer any discounts or promotions?

Do you have a Government Rate?

Does Enterprise offer a military discount?


Car Rental Mileage and Authorized Driving Areas

What is the mileage/kilometer policy?

Does Enterprise offer Unlimited Mileage on Car Rental?

Can I take an Enterprise vehicle in the US one way?

Am I allowed to take my rental vehicle into a bordering country such as Mexico or Canada?


Rental Vehicles, Equipment and Protection Products

Can I rent a 12 or 15 Passenger Van from Enterprise?

Does Enterprise rent additional equipment such as child safety seats, ski racks or GPS?

Do you offer snow chains or four wheel drive on your vehicles?

Does Enterprise allow me to tow with or attach a hitch to the rental vehicle?

What is Enterprise Rent-A-Car’s safety recall policy?

Can I purchase car rental insurance and other Protection Products from Enterprise for a rental car in the United States?

Can I purchase car rental insurance and other Protection Products from Enterprise for a rental car in Canada?


Car Rental Citations and Tolls

Why did I get a citation?

How can I obtain payment information or a copy of a receipt for my toll charges?

Where does Enterprise offer the ability to use toll lanes?


Customer Service

Does Enterprise have a lost and found?

How can I get a copy of my receipt?

How do refunds work with the different methods of payment?


Enterprise Plus

How many Enterprise Plus points does it take to earn a free rental day?

How do I request missing points if I forgot to provide my Enterprise Plus number?

How do I contact Enterprise Plus Member Services?

Can I share my Enterprise Plus Points with family or friends?

How do I redeem my points for free rental days?

See our Member Services page for additional information regarding our Enterprise Plus Loyalty Program.
 

 

Renting a Car After an Accident

Do I need a deposit to rent a car while my vehicle is in the shop?

I am under the age of 25. Can I rent a car if my vehicle is in the shop?

Does my insurance company cover a rental car after an accident?

Do you have luxury and exotic cars available?

Can I rent a different vehicle class than I reserved?