Program for USAA Members - Enterprise US FAQ's

Why should I rent a car with Enterprise through the program for USAA members?

When you rent with Enterprise, you receive not only a member discount on everyday low rates, but also the following special benefits reserved for USAA members:

  • Liability protection included: $25,000 bodily injury, $50,000 bodily injury or death per accident, $10,000 property damage
  • Limited damage responsibility: If optional Damage Waiver (DW) is not purchased, member’s responsibility for damage to the rental vehicle is limited to the first $7,500
  • No additional charge for indirect loss charges on rentals to cover the car in the event it is out of commission and unable to be rented
  • No additional driver fee for your spouse or other USAA members in your family
  • No additional charge for under age drivers (21-24)
  • Unlimited mileage at participating locations on most vehicles except for one-way rentals.

How do I reserve a car and get benefits for USAA members?

Online: Click here online.
Phone: Call 877-223-5838 – no code is required.

NOTE: At the time of rental, you may be asked to present proof of USAA insurance or Military ID.

Do I need to make an advance reservation to get a discount for USAA members?

No, but to ensure availability we recommend making reservations at least 24 hours in advance. Some specialty vehicles may require more than 24 hours.

What forms of payment are accepted for renting a car?

Renting a car with a Credit Card
Credit cards are accepted at airport and non-airport locations in the US, Puerto Rico and Canada.

Renting a car with a Debit Card
Debit cards are accepted at airport and non-airport locations in the US and Puerto Rico. In Canada, debit cards are accepted only at non-airport locations. Please be advised when using a debit card, special conditions may apply, so please read all conditions below.

Renting a car with Cash
For security reasons, many Enterprise branches do not accept cash payments. However, some branches may accept cash or a money order using the "cash qualification" process for customers who do not have a credit card. Check below to see if this may apply to your specific situation. We apologize for any inconvenience.

For more detailed information please review the following link: https://www.enterprise.com/en/help/faqs.html

I need to rent a vehicle outside of the United States. Do my benefits for USAA members discount rates apply to international rentals?

A car rental discount is applied at participating United States and International Locations. The USAA program member benefits (i.e. waived youthful driver fee 21 -24, no additional driver fee, etc.) apply to rentals only in the United States.

Can I reserve a specific make/model of car?

Sorry but we are unable to guarantee specific make/model of vehicles.

Can I specifically reserve a non-smoking car?

All vehicles are non-smoking and renters should not smoke in them.

NOTE: Additional cleaning fees will apply if a vehicle is returned in a condition where it needs to be cleaned and deodorized due to smoking.

What is the TollPass Process?

For more detailed information please review, "Car Rental Citations and Tolls" on the following link: https://www.enterprise.com/en/help/faqs.html

What is the minimum rental age?

The minimum age to rent vehicle using the USAA program is 21 years of age.

I want to list an additional driver on the rental. Will I incur an additional driver fee?

For spouses or USAA family members an additional driver fee in waived in the US. 

For more detailed information about renter qualifications please review, “General Car Rental Questions” on the following link: https://www.enterprise.com/en/help/faqs.html

Will I be charged extra mileage fees?

For more detailed information about renter qualifications please review, “General Car Rental Questions” on the following link: https://www.enterprise.com/en/help/faqs.html

Do I have to refuel my car before returning it?

For more detailed information about renter qualifications please review, “General Car Rental Questions” on the following link: https://www.enterprise.com/en/help/faqs.html

What is the No-Show Fee policy for Enterprise?

Enterprise does not charge No-Show fees. We ask that reservations are cancelled 24 hours in advance.

Will I be charged One-Way fees?

For more detailed information about renter qualifications please review, “Car Rental Mileage and Authorized Driving Areas” on the following link: https://www.enterprise.com/en/help/faqs.html

Are there any coverage provisions for US rentals?

For more detailed information about renter qualifications please review, “Rental Vehicles, Equipment and Protection Products” on the following link: https://www.enterprise.com/en/help/faqs.html

To ensure that you are covered, Enterprise suggests that you verify your personal coverage with your insurance and credit card providers.

What happens after a claim is filed with Enterprise?

The claim must be reported to the location of rental during normal business hours. A customer service number will be listed on the rental agreement. The renter can call this number for assistance.

Who can I contact with additional questions?

Call at 877-223-5838 to speak with a representative.

Program for USAA Members - Enterprise International FAQ's

Why should I rent a car with Enterprise through the program for USAA members?

When you rent with Enterprise, you receive a member discount on everyday low rates.

How do I reserve a car and get benefits for USAA members?

Online: Click here online.
Phone: Call 877-223-5838 – no code is required.

Do I need to make an advance reservation to get a discount for USAA members?

No, but to ensure availability we recommend making reservations at least 24 hours in advance. Some specialty vehicles may require more than 24 hours.

What cards does Enterprise accept for payment?

For complete details please select link below and search “Renter Requirements”: https://enterprise.custhelp.com

Debit cards: not accepted for international rentals

I need to rent a vehicle outside of the United States. Do my benefits for USAA members discount rates apply to international rentals?

A car rental discount is applied at participating United States and International Locations. The USAA program member benefits (i.e. waived youthful driver fee, no additional driver fee, etc) apply to rentals only in the United States.

Can I reserve a specific make/model of car?

Sorry but we are unable to guarantee specific make/model of vehicles.

Can I specifically reserve a non-smoking car?

All vehicles are non-smoking and renters should not smoke in them.

NOTE: Additional cleaning fees will apply if a vehicle is returned in a condition where it needs to be cleaned and deodorized due to smoking.

What is the TollPass Process?

The Toll Pass Process varies per country and region. For complete details please select link below and search “TollPass”: https://enterprise.custhelp.com/

What is the minimum rental age?

The minimum rental age varies for each country. For complete details please select link below and search “rental age”: https://enterprise.custhelp.com

I want to list an additional driver on the rental. Will I incur an additional driver fee?

Yes, there are additional driver fees that vary for each country. For complete details please select link below and search “additional driver”: https://enterprise.custhelp.com

Will I be charged extra mileage fees?

Yes, there are extra mileage fees that vary for each country. For complete details please select link below and search “mileage”: https://enterprise.custhelp.com

Do I have to refuel my car before returning it?

For complete details please select link below and search “fuel”: https://enterprise.custhelp.com

What is the No Show Fee policy for Enterprise?

Enterprise does not charge No-Show fees. We ask that reservations are cancelled 24 hours in advance.

Will I be charged One-Way fees?

One-way fees and policies vary for each country. For complete details please select link below and search "one-way": https://enterprise.custhelp.com

Are there any coverage provisions for US rentals?

For complete details please select link below and search “coverage”: https://enterprise.custhelp.com

To ensure that you are covered, Enterprise suggests that you verify your personal coverage with your insurance and credit card providers.

What happens after a claim is filed with Enterprise?

The claim must be reported to the location of rental during normal business hours. A customer service number will be listed on the rental agreement. The renter can call this number for assistance.

Who can I contact with additional questions?

Call at 877-223-5838 to speak with a representative.

  • Use of the term “member” or “membership” refers to membership in USAA Membership Services and does not convey any legal or ownership rights in USAA. Restrictions apply and are subject to change.

  • USAA means United Services Automobile Association and its affiliates.

  • These program benefits apply only at participating locations in the United States. Program benefits do not apply to rentals outside the United States.

  • Primary liability coverage included with rental and Limits as follows: Enterprise: $25K — bodily injury or death per person / $50K — bodily injury or death per accident / $10K — property damage or applicable state minimum whichever is greater.

  • Additional and underage driver fees waived 21-24. Waived fees vary but typical average value on Non USAA rental fees charged. Waiver of Underage Driver Fee is limited to USAA Insurance eligible members only.